Maglia Nera Tours Staff endeavour to ensure all tours remain safe at all times, for all parties:
these being our guests, our tour leaders, guides, support staff , and the people we meet during your adventure.
It is important that you understand your responsibilities and requirements when travelling. Below are a number of resources to make sure your adventure goes to plan.
More than ever, it is important that you are up to date with the Visa, Entry & Vaccination requirements to the countries you are visiting.
In an ever-changing travel environment, it is important that our business and guests monitor world events that can affect a tour.
Inform yourself on our COVID-19 practices and standards on all our tours. Also understand our stance on vaccination.
For those who had trips cancelled in 2020 and have a credit remianing with us, understand what the next steps are for bookings.
Travel insurance is compulsory on all our trips for those travelling internationally. We require that at a minimum you are covered for medical expenses including emergency repatriation.
If you are travelling within your home country or region please confirm before travel that you are entitled to access the public medical system easily should an accident occur.
We strongly recommend all travellers have a policy that also covers COVID-19, personal liability, cancellation, curtailment and loss of luggage or personal effects.
For international trips, you will not be permitted to join the group until evidence of travel insurance and the insurance company's 24-hour emergency contact number has been sighted by your leader.
We believe vaccinations play a key role in saving lives and helping to keep people safe. That’s why we require all travellers and tour leaders to be fully vaccinated against COVID-19. We also follow recommendations from the World Health Organization and the World Travel Tourism Council’s (WTTC) Safe Travel protocols.
All our itineraries undergo a comprehensive risk assessment and audit and our leaders and operators complete ongoing COVID-19 health and safety training and adhere to COVID-19 standards. In addition, the hotels, transport providers and other suppliers that we use must meet enhanced COVID-19 standards.
As we resume operations, we continue to be guided by government foreign travel advisories and other reputable authorities, such as the World Health Organization. Some destinations or regions may open gradually or partially and, in many cases, only to nationals from certain countries.
As responsible travellers, anyone who chooses to travel with us has a duty of care to themselves and the people around them. We ask that all our travellers comply with local regulations and laws, as well as our own health and safety guidelines, to ensure that everyone can enjoy their adventure, while remaining well.
In addition, each destination has their own vaccination, testing and health screening requirements for entry, exit and transit. It’s important that you check these on your government’s foreign travel advice website as these may include requiring evidence of recent COVID-19 test results or vaccination.
Maglia Nera Tours is committed to ensuring health and safety across all aspects of our trips, and all of our suppliers are required to commit to enhanced minimum COVID-19 standards.
Every trip has been thoroughly audited to ensure health and safety standards are met. In many cases, itineraries have been adjusted to avoid crowded locations or peak times. We will also be removing long transfers where possible and enforce point-to-point cycling.
All leaders and crew have been thoroughly trained in COVID-19 safe protocols, including hygiene, sanitation, health screening and crisis management.
From the 1 July 2022, we have begun to adapt to the COVID-19 rules in each country we travel. Whist these can change from day-to-day we will endeavour to keep you informed with the most recent information.
Please remember: each destination has their own vaccination, testing and health screening requirements for entry, exit and transit. It’s important that you check these on your governments foreign travel advice website as these may include requiring evidence of recent COVID-19 test results.
It is your responsibility to be aware of all requirements for each country you enter, they can differ depending on where you are coming from.
Maglia Nera Tours logistics and operation team keep up to date with developments in the areas you will be travelling.
Changes such as access to local attractions, sights, restaurants etc will be monitored day to day. Hence we may need to make some changes to your itinerary if access is affecte. We must comply to advice from local authorities or our health and safety protocols.
We will endeavour to keep travellers updated before departure. An open mind and sense of flexibility will help you get the most out of your trip.
Masks must be worn by all travellers throughout the trip whenever required by local health authorities.
We recommend that all travellers, leaders and crew wear masks:
Masks are mandatory for travellers, leaders, crew and suppliers in any situation or destination when it is required by local government advice. In many countries, this includes (but is not limited to):
We advise you to contact your airline as well as check the foreign travel advice for your destination before travelling regarding wearing masks.
You will need to bring your own supply from home to cover the duration of your travels. While our leaders carry masks as part of their first aid kits, we are unable to provide masks for daily use for travellers.
Maglia Nera Tours will comply with local regulations on physical distancing and permitted group sizes.
As a general rule, we will follow recommended guidelines of 1.5m apart from others.
When necessary, we will make changes to itineraries to avoid crowds by visiting attractions or travelling outside of peak times.
We will minimise the number of van transfers required during the tour.
We ask that you take care when with our staff at all times.
We understand that maintaining physical distancing at all times between group members when on a trip can be difficult and impractical.
Yes, you will be provided with your own personal hand sanitiser to carry with you at all times.
Support Vans will also have accessible sanitiser at all times.
The majority of accommodation, transport and restaurants supply have sanitiser publically available.
If you are unwell prior to travelling, please stay at home and contact us to make alternative arrangements.
Please refer to our Booking Conditions for further details on refunds, penalties and travel insurance.
If you or someone else on your trip has symptoms of COVID-19 while travelling with us we will assist you to access appropriate medical care as quickly as possible.
We will follow the advice of local health authorities on whether a COVID-19 test is required, whether there is a need to self-isolate or quarantine or whether there is a risk to other travellers in the group.
We will help contact family and friends if needed as well as support with translation services at hospitals or medical centres and in contacting insurance companies, travel agents and airlines to make arrangements to return home if required.
Should COVID-19 be confirmed, our full health and safety protocols will be enacted, including informing local health authorities, informing the group of the potential exposure, and sanitation protocols such as deep cleaning and disinfecting of accommodation and transport.
Please note that while we will assist to ensure that you get all the help and support you need, any expenses for testing, treatment or self-isolation will need to be covered by you and your travel insurer, so please ensure you have access to funds while travelling in case of this or other emergencies.
If someone on a trip tests positive for COVID-19,it is mandatory for all our staff to be tested.
It is not mandatory for other travellers on a trip to be tested, but we would appreciate if you could do so.
We recommend to bring your own rapid antigen tests from home.
Our tour leaders will have a limited number in supply, hence please ensure you have access to funds in case you wish to purchase more.
We ask you be prepared to take a test in case of rapid changes in laws set by local authorities.
If a guests tests positive for COVID-19, they will be assisted to leave the trip and access medical care (if required).
Depending on the destination, they may be required to isolate for a period of time.
Whether the rest of the group can continue on the trip will be managed on a case by case basis.
Our goal is to keep the trip going wherever possible unless we are required to end the trip in line with local regulations.
The majority of our trips are based on small group adventures, with an average group size of 9 travellers per tour van (including staff), and as a result carry less inherent risk of COVID-19.
Any trips that are designed for larger groups will be carefully risk assessed before operating.
On all trips we will follow local government guidance on permitted group sizes. This may mean reduced group sizes for the entire trip, for certain activities, or in certain environments such as restaurants or transport.
You will notice that we have reduced transfer and travel time in our tour vehicles as much as possible.
Most of our tours are based on Twin Share/Double Room accommodation, but we always endeavour to offer Single Supplements for solo travellers who wish to have their own room.
We always work with our accommodation providers to ensure that more rooms are available for those travellers who wish to room alone.
If you are concerned about the risk of exposure to COVID-19, please contact us about a single room.
As always, Maglia Nera Cycling Tours has enforced the highest level of safety possible for our guests, staff and the people we visit along the way.
Our health and safety policies follow recommendations from the World Health Organization (WHO), the World Travel & Tourism Council’s (WTTC) Safe Travel, ATEC and the NSW State Government protocols for tour operators.
Before we resume trips in any destination, our itineraries undergo a comprehensive risk assessment and audit, while leaders and suppliers will complete COVID-19 health and safety training.
Maglia Nera Tours has received the World Travel and Tourism Council’s Safe Travels stamp, which provides travellers with assurance that we have adopted health and hygiene global standardised protocols – so you can experience ‘Safe Travels’.
MAGLIA NERA TOURS PTY LTD
PO Box 207,
Freshwater NSW 2096
ABN: 73 623 773 884